Shipping & Return Policies

 

Shipping Costs

In order to best serve our customers, we do not add any additional handling fees.  Shipping costs are strictly calculated based on the weight of the items you have purchased.

 

Delivery Time

We use UPS and USPS for our carriers.  U.S. Ground Services take roughly 2-6 business days from coast-to-coast.  Of course, we are unable to control shipping times once the product leaves our hands.  Holidays and weather affect transportation times and we keep you up to date by providing you with the tracking number with your UPS invoice.  Please see www.ups.com for their complete shipping policies.   

APO/FPO and international orders are shipped via USPS. Coventry Creations is not responsible for packages shipped via USPS because there is no tracking number for reference.

For your protection, orders over $100 are shipped with signature required and may incur additional shipping fees.

Please review your shipping information.  Coventrycreations.com is not responsible for shipping costs on rerouted packages.

We make every effort to process your order as quickly as possible.  Coventrycreations.com is open Monday through Friday, 11a-8p EST.  Orders received before 3PM will begin the packaging process the same day. Orders received after 3PM will be fulfilled on the next business day.  We do not ship on holidays.  

Contact us at 248-547-2987 or retail@coventrycreations.com for any additional questions or concerns

 

Product Availability

At Coventry, we handcraft our products when the moon is right.  This is not a gimmick but a part of the recipe.  We watch the lunar progression through the celestial bodies of the zodiac and schedule our candle production accordingly.

Our estimated processing time is 3-5 business days.  We want to get your candles out as fast as we can, but we have to balance that with lunar based production, holidays, and weather conditions that affect shipping.  Our Coventry Wholesale Customer Care team will contact you if the order will take a longer than normal processing time.

 

Damages in Shipping or Missing Items

At Coventrycreations.com  we are dedicated to shipping quality.  Each package is packed carefully and double counted with care to ensure the greatest quality and accuracy.  To guarantee our dedication to quality shipping, items must be reported as missing or damaged within 5 days of receipt of your order to be immediately be replaced.  We cannot honor our replacement on lost or damaged items in shipping after 5 business days.   

If there is any issue with your order, Contact us at 248-547-2987 or email us at retail@coventrycreations.com. We may require you to email photos of unopened box, opened box and damaged items. Upon confirmation, replacement items will be sent to you.

 

Returns

Unused merchandise may be exchanged or used toward in-store credit at its purchase price within 30 days of original purchase. Items must be in original condition and packaging. Shipping cost will not be refunded. To obtain an RMA number, contact us at 248-547-2987 or email us at retail@coventrycreations.com. Coventry Creations does not assume responsibility for return postage costs.

There are no returns or exchanges allowed on limited edition, clearance or marked down merchandise.

 

Featured Products

Angel Affirmation Candle

Angel Affirmation Candle

A sky blue candle with a sweet floral blend, 2 x4 pillar with a 40 hour burn time.  Whether you..

$11.75 $13.75 Ex Tax: $11.75

Goddess Affirmation Candle

Goddess Affirmation Candle

An earthen brown candle with a scent of woodsy patchouli, 2 x4 pillar with a 40 hour burn time. The ..

$11.75 $13.75 Ex Tax: $11.75

Grief Affirmation Candle

Grief Affirmation Candle

A spiritual white candle with an uplifting cypress blend. 2 x4 pillar with a 40 hour burn time. Grie..

$11.75 $13.75 Ex Tax: $11.75

Guardian Protector Affirmation Candle

Guardian Protector Affirmation Candle

A shadow black candle with a green spicy scent 2 x4 pillar with a 40 hour burn time. From without an..

$11.75 $13.75 Ex Tax: $11.75

Healing Affirmation Candle

Healing Affirmation Candle

A royal purple candle embodied with honeysuckle and cedar. 2 x4 pillar with a 40 hour burn time &nbs..

$11.75 $13.75 Ex Tax: $11.75

Home Blessing Affirmation Candle

Home Blessing Affirmation Candle

A redwood color candle scented with warm rose and myrrh blend. 2 x4 pillar with a 40 hour burn time...

$11.75 $13.75 Ex Tax: $11.75

Inner Beauty Affirmation Candle

Inner Beauty Affirmation Candle

A deep aqua candle with a grapefruit and ginger blend. 2 x4 pillar with a 40 hour burn time Replace ..

$11.75 $13.75 Ex Tax: $11.75

Intuition Affirmation Candle

Intuition Affirmation Candle

A brilliant blue candle with a breath of lavender. 2 x4 pillar with a 40 hour burn time. A perfect c..

$11.75 $13.75 Ex Tax: $11.75

Love Affirmation Candle

Love Affirmation Candle

A blush colored candle with a musky woods scent. 2 x4 pillar with a 40 hour burn time. Love comes fr..

$11.75 $13.75 Ex Tax: $11.75

Luck Affirmation Candle

Luck Affirmation Candle

A brilliant orange candle charged with spicy sandalwood. 2 x4 pillar with a 40 hour burn time. They ..

$11.75 $13.75 Ex Tax: $11.75

Meditation Affirmation Candle

Meditation Affirmation Candle

A gentle white candle kissed with an uplifting musk blend. 2 x4 pillar with a 40 hour burn time. Med..

$11.75 $13.75 Ex Tax: $11.75

Prosperity Affirmation Candle

Prosperity Affirmation Candle

A Clover Green candle kissed with the essences of Bergamot and Clove. 2"x4" pillar with a 40 hour bu..

$11.75 $13.75 Ex Tax: $11.75

Soul Mate Affirmation Candle

Soul Mate Affirmation Candle

A Pale Pink candle with a gentle floral blend. 2"x4" pillar with a 40 hour burn time. Two Together -..

$11.75 $13.75 Ex Tax: $11.75

Success Affirmation Candle

Success Affirmation Candle

A brilliant yellow candle with a energetic spice blend. 2 x4 pillar with a 40 hour burn time Success..

$11.75 $13.75 Ex Tax: $11.75

Tranquility Affirmation Candle

Tranquility Affirmation Candle

A subtle hue of lavender sweetened with the gentle essence of ylang-ylang. 2 x4 pillar with a 40 hou..

$11.75 $13.75 Ex Tax: $11.75

Peace Limited Edition Blessed Herbal Candle

Peace Limited Edition Blessed Herbal Candle

The Limited Edition Peace World candle is white with a sweet vanilla scent with a woodsy undertone. ..

$25.00 Ex Tax: $25.00

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