Here at Coventry we take great pride in the products we craft. All orders are fulfilled through our retail store The Candle Wick Shoppe. If you are not satisfied with your order or products, please contact our customer service department at candlewickshoppe@ymail.com or call us at 1-248-547-2987.
We do our best to fulfill your order quickly and accurately, please review our shipping policies below.
Shipping
Information
Orders are processed
on a first come, first serve basis. During our busier selling seasons, we will do our best to get your order out
the door in 2 business days, but may take longer during busier times, holidays and inclement weather. Your
order processing begins the morning after you place your order. Please keep
that in consideration when choosing your expedited shipping options.
We ship world wide frieght
collect via Bax Global. All duties, fees and taxes are paid by you at the time
of delivery.
Low cost brokerage and
shipping to canada is available. Call our Sales Department for more information.
Please allow 2-3 business days after receipt of payment for item to leave the Product Distribution Center.
UPS is
our standard carrier, but we may use Fedex, Bax or other carriers if it can increase your savings. We cannot ship to PO or APO boxes.
Customers willing
to drive to our Distribution Center are able to pickup orders. Pickup
is an available option as a shipping method.
Please allow the
same 2-3 business day processing time for availability of pickup orders.
Our business hours
are from Monday - Friday, 8:30 A.M. to 4:30 P.M.
